Legal Basis for Data Processing

We process personal information as necessary to:

• Perform contractual obligations related to commercial cleaning services

• Respond to inquiries, proposals, and service requests

• Operate, maintain, and improve our website and systems

• Protect legitimate business interests, security, and fraud prevention

• Comply with applicable legal, regulatory, and financial obligations

Where required by law, consent is obtained prior to processing.

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Information We Collect

1. Non-Personal Information

We collect non-identifiable data that does not directly identify an individual, including:

• Browser type, device type, operating system

• Aggregated usage data (pages visited, interactions, session duration)

• Technical diagnostics used to improve website performance and reliability

2. Personal Information

We may collect personally identifiable information when voluntarily provided, including:

• Name, company name, email address, phone number

• Business address and service location details

• IP address and approximate geolocation

• Communications submitted via forms, email, or phone

We do not knowingly collect sensitive personal data unrelated to commercial services.

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How We Collect Information

Personal information is collected when you:

• Submit a contact or quote request

• Communicate with us regarding services

• Enter into a service agreement or proposal

• Interact with our website or digital tools

We may also receive limited data from third-party service providers such as analytics platforms or CRM systems used strictly for business operations.

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Use of Information

We use collected information to:

• Respond to inquiries, proposals, and service requests

• Provide and manage commercial janitorial services

• Communicate service updates, operational notices, and account information

• Improve website functionality and performance

• Conduct internal analytics and operational planning

• Comply with legal and contractual obligations

We do not sell personal information.

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Information Sharing

We may share personal information only with trusted third parties necessary to operate our business, including:

• Website hosting and infrastructure providers

• CRM, scheduling, and analytics platforms

• Accounting, billing, or compliance partners

• Authorized subcontractors performing services on our behalf

All third parties are required to maintain appropriate confidentiality and security standards.

Information may also be disclosed where legally required or necessary to protect our rights, property, safety, or contractual interests.

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Data Retention

We retain personal information only for as long as necessary to:

• Fulfill service obligations

• Maintain business records

• Comply with legal and regulatory requirements

• Resolve disputes and enforce agreements

Data is securely deleted or anonymized when no longer required.

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Cookies and Analytics

We use cookies and similar technologies to:

• Ensure proper website functionality

• Analyze site usage and performance

• Improve user experience

Cookies may include session cookies, persistent cookies, and third-party analytics cookies.

We utilize Google Analytics for aggregated website insights. Data collected is used solely to improve site performance and is not combined with personally identifiable information.

Users may disable cookies via browser settings; however, certain features may be limited.

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Marketing Communications

We may send limited marketing or informational communications related to our services. Users may opt out of non-essential marketing communications at any time.

Operational and service-related communications (e.g., proposals, service updates, invoices) may still be sent as required to fulfill contractual obligations.

We do not share mobile information for third-party marketing purposes.

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Data Security

We implement commercially reasonable technical and organizational safeguards to protect information against unauthorized access, disclosure, or misuse.

While no system is completely secure, we continuously review and improve our security practices to align with industry standards.

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Data Transfers

If information is processed or stored outside the United States, we ensure appropriate safeguards are in place to maintain data protection standards consistent with applicable laws.

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Minors

Our website and services are intended exclusively for business and commercial use. We do not knowingly collect information from individuals under 18 years of age.

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Corporate Transactions

In the event of a merger, acquisition, asset sale, or business restructuring, information may be transferred as part of that transaction. Any successor entity will be bound by this Privacy Policy.

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User Rights

Depending on jurisdiction, you may have the right to:

• Access personal information we hold about you

• Request correction or deletion of information

• Restrict or object to certain processing activities

• Request a copy of your data in a portable format

Requests may be subject to legal and contractual limitations.

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California Privacy Rights (CCPA)

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of personal information. Brown Janitorial Services does not sell personal information.

Requests may be submitted through our website contact information and will be verified prior to processing.

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Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates are effective upon posting. Continued use of our website or services constitutes acceptance of the revised policy.

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Contact Information

For questions regarding this Privacy Policy or data practices, please contact us using the contact information listed on our website.